Terms and Conditions

Personal Data Protection Policy

INTRODUCTION

This Privacy Policy outlines how EVODENT-MED SRL, IDNO 1012600008774, Chişinău municipality, Centru sector, 38/1 Vlaicu Pârcălab Street (hereinafter referred to as the “Company,” “we,” or “our”) collects, uses, protects, and, where applicable, discloses the personal information of users who access our website or benefit from our services. This document also clarifies your privacy rights and how the legislation of the Republic of Moldova ensures their protection.

This policy aims to provide you with clear and transparent information regarding: the categories of data collected, the purposes and legal grounds for processing, storage periods, data recipients, your rights, and our cookie policy.

LEGAL BASIS

The Company processes personal data in accordance with the provisions ensuring the security of personal data during their processing in personal data information systems, as well as other relevant normative acts of the Republic of Moldova: Law no. 133 of 08.07.2011 on the Protection of Personal Data, and Government Decision no. 1123 of 14.12.2010 approving the Requirements for Ensuring the Security of Personal Data.

The Company undertakes to protect all information provided by data subjects and not to disclose it to third parties, except as required by law. The security and confidentiality of your data is an absolute priority.

TYPES OF DATA COLLECTED

In order to provide dental services, such as scheduling appointments, consulting with a doctor, or other medical procedures, the Provider is required to collect and process the personal data of patients, its employees, and, where applicable, the staff of partner companies providing complementary services.

These may include, but are not limited to:
– Categories of personal data: full name, patronymic, signature, personal identification number (IDNP), date and place of birth, postal and email address, phone number, blood type, age, profession, image/photo, gender, diagnosis, and other health-related information as recorded in the medical file.

– Source of personal data collection: face-to-face interviews, manually completed questionnaires, photo registration, questionnaires sent by mail, examination of submitted documents.

PURPOSE OF PROCESSING

– Interactive functionalities: To allow full use of website features, such as contact forms or online appointment bookings.
– Customer support: To provide support and consultation according to your requests.
– Notifications and communications: To inform you of any changes to services, including updates to policies or contractual terms.
– Service provision and maintenance: To ensure the correct and efficient functioning of the website and our services.
– Monitoring and security: To supervise website usage, identify, and resolve technical or security issues.
– Analysis and optimization: To assess and improve service quality, as well as to carry out statistical analyses for internal purposes.
– Marketing and information: To deliver news, special offers, and information about products, services, or relevant events, except in cases where you opt out of receiving such communications.

Aceste site-uri web pot să colecteze date despre tine, să folosească cookie-uri, să înglobeze urmărirea suplimentară a terților și să-ți monitorizeze interacțiunea cu conținutul înglobat, inclusiv să-ți urmărească interacțiunea cu conținutul înglobat dacă ai un cont și ești autentificat în acel site web.

DATA RETENTION PERIOD

Your personal data will be retained only for as long as necessary to achieve the purposes described in this Privacy Policy, in compliance with the applicable legal requirements regarding archiving.

Once the retention period expires or the data is no longer needed, it will be securely deleted or anonymized, ensuring the confidentiality and protection of your information.

DATA SUBJECT RIGHTS

In accordance with the legislation of the Republic of Moldova, including Law No. 133/2011, you have the following rights regarding your personal data:

– Access to data: You have the right to request information about the personal data we process about you.
– Data rectification: You may request the correction of inaccurate information or the completion of incomplete data.
– Data deletion: You have the right to have your data deleted if it is no longer necessary for the purposes of processing or if its processing violates the law.
– Restriction of processing: You may request the temporary suspension of data processing in cases provided by law.
– Objection to processing: You have the right to object to the processing of your data on legitimate grounds.
– Data portability: You may receive your personal data in a structured, commonly used, and machine-readable format if the processing is based on your consent or a contract and is carried out automatically.
– Withdrawal of consent: You may withdraw your consent to data processing at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, you can contact us using the contact details provided at the end of this Privacy Policy.
If you believe your rights have been violated, you have the right to file a complaint with the National Center for Personal Data Protection of the Republic of Moldova:
48 Serghei Lazo Street, Chişinău, MD-2004 – www.datepersonale.md

PRIVACY POLICY UPDATES

To maintain maximum transparency and comply with legal requirements, this Privacy Policy may be updated from time to time.

We recommend that you visit this page periodically to ensure that you are always informed about how we process and protect your personal data.

COOKIES

Cookies are used to improve access to the website and to monitor repeat visits. They also help identify the most frequently used features and user requests. Cookies do not transmit any confidential information.